At the 35th annual meeting held on April 20, 1937 it was noted by Thos. D. Ruston, Superintendent, “Files are being rearranged to come up to the requirements of the new regulations, in respect to how records must be kept, and you can visualize what this means when we have gone back to the first record in the year 1908. Here I would like to express my sincere appreciation of the service rendered by Miss Bird, my assistant, who has cooperated with me to the fullest and efficiently carried out the duties allotted to her. There were approximately 935 office interviews and 1450 telephone calls during the year; also approximately 1460 letters received and 1500 miles in the dispatch of duties.”

In 1937 Mrs. Scantlebury was made an Honourary President of the Board. Mrs. Scantlebury and her husband had been active members of the Board since 1907 and Mrs. Scantlebury had held a position on every committee. Mr. Scantlebury died around 1929.

At the 36th annual meeting, year ending March 31, 1938 the following is from the report of H.B. Fetterly, President. “I feel, however, that the extent of the work, and vast territory covered, make it necessary to have the assistance of a trained social worker, preferably a lady, who could go into the homes and give counsel and practical assistance that might tend to ameliorate the conditions and prevent homes being broken up. This matter should receive serious consideration at an early date.”

The report further stated: “In December, your Executive decided to close the Shelter entirely, and since the end of January, it has been closed and all children are now in homes, all of which are under the supervision of the Superintendent and your committee.”

At year ending March 31, 1939 it was reported: “This has been a year of advance and accomplishment. The Shelter property was sold to the hospital in July, 1938, the proceeds invested in trust funds. Because of the great and increasing amount of work, your officers, urged on by the Department of Public Welfare, decided to add a Social Service Worker. Miss M. M. Robins, B.A., a graduate of Toronto University (Social Services Dept.), has been selected and is to start work on April 1, 1939. We have also secured very bright commodious rental offices over the Walker Hardware Store (250½ Front Street).”

At year ending March 31, 1942 it was reported, “We now have a staff of five; a superintendent, two assistants and two clerical workers.”

1943 records showed the Agency employed four field workers and three clerical workers.

Year ending March 31, 1944 Mr. Fetterly, M.A., President of the Board stated, “Fifty years! - that seems a long time and yet this is our 50th birthday.”

On July 1, 1945 the Baby Bonus was first introduced. It would later be known as Family Allowance then the Child Tax Credit.

In 1946 there was an increase in staff; now a total of four social workers. During the war years, investigations for Department Allowance, an arrangement between the Provincial Governments, added to the work of the Society.